Shipping
* All of our products that are in stock ship within 24 hour.
* FREE shipping for all orders placed in Karachi
* Shipping rate for PUNJAB,KPK BALOCISTAN & INTERIOR SINDH are variable for all orders.
Return/Refund Policy
If you are not completely satisfied, let us know within 30 days of placing your order and we will issue a full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Superia Chai reserves the right to request items to be returned.
Once an item is returned (if required), Our company will issue a refund. Items do not have to be returned within the 30 day window in order to receive a refund as long as the request for refund was made within 30 days.
Non-returnable/refundable items:
Gift cards
To complete your return/refund, we require a receipt or proof of purchase.
Refunds will be initiated within 2 business days after request or return (if applicable) as a credit that will automatically be applied to your original method of payment. Depending on your payment method, refunds may take several business days to hit your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at connect@superiachai.com